SKILL FILE

Feedback Decoder with AI

Synthesise multi-channel feedback (support tickets, surveys, reviews, feature requests) into themes — decoded into underlying needs and scored by demand.

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What this skill file teaches Claude

Drop one markdown file into your repo. Claude Code learns how to run this entire workflow.

1

Multi-channel ingestion

Combine support tickets, surveys, reviews, feature requests, NPS verbatims, sales call notes — all in one synthesis.

2

Theme clustering

Groups feedback into themes based on underlying need, not surface words.

3

Need decoding

For each theme, decodes what the user really needs vs what they literally asked for.

4

Demand + business-impact scoring

How many users want this × how much business value it would unlock.

5

Segment breakdown

Shows which user segments are driving each theme — so you don't over-weight loud minority voices.

What you can build with this

Monthly or quarterly feedback review

Pull the last 30/90 days across all channels and surface what changed.

Build a feature case

You suspect users want X. Decode the evidence across channels to build (or kill) the case.

Clean up a messy backlog

Roadmap has 200 items? Cluster them, kill the duplicates, surface the real themes.

Get the full skill file

Everything above is 80% of the skill file. Download the complete version with full implementation details, agent prompts, and ready-to-run scripts.

Common questions

Anything text-based: Zendesk / Intercom tickets, Canny feature requests, G2 / Capterra reviews, NPS verbatims, sales call notes, in-app feedback. Bring the raw data; the skill handles the synthesis.
Productboard stores and categorises feedback. Feedback Decoder DECODES it — turns surface requests into underlying needs, weights by segment, and produces an opinion. You can use both: store in Productboard, decode with this skill.
Yes — feedback from a $50K ARR customer is weighted differently from feedback from a free-tier user. You can configure the weighting.
Hundreds of feedback items is the sweet spot. Thousands works but the synthesis gets shallower; pre-filter by date or segment first.
Mixed-language feedback is fine — the skill works across languages. Output synthesis is in the language you request.

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